Refund policy
## RETURN POLICY – DANIELA VALMONT
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. FEES APPLY.
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### Is it possible to return my order?
Yes, it is possible.
If you are not satisfied with the items you have ordered, you may return them within 30 days after receipt.
In this case, the order must meet the following conditions:
1. The order still contains all correct parts, components, and packaging as originally delivered with the product.
2. Normal use of the product is visible; damage due to careless handling is excluded.
3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
4. The product was found to be defective immediately upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days and, if conditions are met, officially approved within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged without our fault.*
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### How can I return my order?
If your order meets the conditions above, you must follow these steps to start the return process:
* Send an email to: **[maison.luca.valmont@gmail.com](mailto:maison.luca.valmont@gmail.com)**
Please make sure the email includes the following:
* Order number
* Reason for return request
* Photo of the product in case of damage
* First and last name of the customer
* Customer address
We will then contact you and provide the return address. Never send returns to the sender; we will provide the correct address after your request.
The customer is responsible for the return shipping costs. The consumer has the right of withdrawal in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade or professional activity:
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### A. CANCELLATION CONDITIONS
#### Right of cancellation
The cancellation period is 14 days from the day on which you or a third party designated by you (other than the carrier) received or accepted the last goods.
Since we operate with a fully automated system, orders are processed immediately after they are placed. Therefore, we cannot interrupt the shipping process once the goods are in transit, and a refund upon receipt of goods is not possible.
To exercise your right of withdrawal, you must inform DANIELA VALMONT by a clear statement via email at: **[maison.luca.valmont@gmail.com](mailto:maison.luca.valmont@gmail.com)** of your decision to withdraw from this contract. The withdrawal is completed once we have received the goods. Return shipping costs are borne by the buyer.
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### Transit shipments registration
As our products are shipped from Asia, longer transit times may occur, over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then return them. You may of course inform us in advance about your cancellation.
To ensure the fastest possible return process, we kindly ask you to send us a shipping confirmation.
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### Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, except for delivery costs (excluding additional costs arising from choosing a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than 14 days from the day we receive your withdrawal notice and the returned goods.
For this reimbursement, we will use the same payment method used in the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.
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1. **ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.**